Refund policy

RETURNS / EXCHANGES

Items purchased from EM Clothing are not eligible for return or exchange due to change of mind, incorrect size selection, or any other personal reasons.

  • We only accept returns or exchanges in the following cases:
  • The item is faulty or has a manufacturing defect
  • You received an incorrect item

If you believe your item is eligible, please contact us within a reasonable timeframe after receiving your order and ensure the item is in its original condition, unused, and with all tags and packaging intact.

To request a return or exchange, please reach out to us with your order details and clear photos of the issue via:

Our team will review your request and assist you accordingly.

For any return or exchange requests related to product issues (such as faulty items, incorrect orders, or damages), please provide the following materials for verification:

  • Unboxing video: The package must be fully sealed and unopened at the beginning of the video. Please record continuously from the moment you open the package.
  • Product photos: Clear images showing the condition of the item and any issues.

These materials help us review your case accurately and assist you as quickly as possible.

REFUND

Once your return has been approved and processed, the refund will be issued to your original payment method.

Please allow 3–5 business days for the refunded amount to be reflected in your account, depending on your payment provider.