FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is a pre-order item?
A pre-order item is a product that is not currently stocked in our warehouse. We order it directly from the brand after your purchase.
Pre-order items usually take 3–4 weeks to arrive at your address.
2. How long does pre-order shipping take?
On average, 3–4 weeks, depending on brand processing and international logistics.
We will update you if there are any delays.
3. How do I know if an item is Ready to Ship?
Only items in the “Ready to Ship” category are available for immediate dispatch.
If it’s not there → it is pre-order.
4. Can Ready-to-Ship items be sent earlier if I need them urgently?
Yes — if you purchased 3 or more items (free shipping order), Ready-to-Ship items can be sent out separately and earlier upon request.
For orders under 3 items, all products will be shipped together to avoid extra shipping charges.
5. Can I combine Ready-to-Ship and Pre-order items in one order?
Yes!
However, all items will ship together once the pre-order items arrive — unless your order qualifies for free shipping (3+ items) and you request early dispatch for Ready-to-Ship items.
6. Can I change the size or colour for pre-order items?
Changes can be made within the first 1–2 hours.
After that, the item has already been confirmed with the brand.
7. Do pre-order items sometimes arrive earlier?
Yes — many items come in faster than the estimated 3–4 weeks.
We will notify you as soon as they arrive at our studio.
8. What happens if a pre-order item becomes sold out from the brand?
If the brand informs us that an item is unavailable, we will:
- Offer you another product to swap to (and if there’s an ongoing sale, we will honour the same sale price), or
- Refund the amount for that item in full.
We will contact you immediately if this happens.